Frequently Asked Questions
Everything you need to know about shopping duty-free with Lotte.
Who is eligible to purchase from Lotte Duty Free Australia?
Duty-free shopping is available to international travelers departing from or arriving into Australia. You must present a valid boarding pass and passport at the time of collection.
Can I pre-order items online before my flight?
Yes, you can pre-order your favorite luxury goods online between 30 days and 24 hours prior to your scheduled flight to ensure your items are ready for a quick pick-up.
What are the current liquids, aerosols, and gels (LAGs) restrictions?
All duty-free liquids, including perfumes and spirits, are packed in secure, tamper-evident bags (STEBs) to comply with international aviation security regulations for transit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like WeChat Pay, Alipay, and UnionPay.
What is the return policy for duty-free purchases?
Items can be returned within 30 days of purchase provided they are in original, unopened condition and accompanied by a valid receipt. Please note that certain exclusions apply to tobacco and alcohol.
Are the products sold at Lotte Duty Free authentic?
Absolutely. Lotte Duty Free is an authorized retailer for all brands we carry, guaranteeing 100% authenticity on all beauty, watches, jewelry, and liquor products.